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Labriola's Italian Market

Labriola's Italian Market: Why they chose Markt POS

Results

6 hrs → 30 min reporting

Weekly sales and inventory reports that took six-plus hours now take less time than a coffee break.

1-day cashier training

New hires work the register after a single shift of training — no weeks of price memorization.

½ checkout time

UPC scanning replaced manual price entry and cut the average transaction time roughly in half.

Customer story - Specialty grocery

Pittsburgh roots, three generations strong

When Leonard Labriola Sr. opened a small produce store in East Liberty, he started something that would outlast generations.

Today, his children — Leanne, Lenny, Joanne, and Suzanne — run the business as a family board, operating four locations across Pittsburgh with over 100 employees and a deeply loyal customer base.

Labriola carries specialty Italian products, house-made sauces, fresh deli meats, and imported goods — many unavailable anywhere else in the region.

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The challenge: Grow the business without losing what made it work

Walk into any Labriola's location on a Saturday morning and the line moves the way it has since 1929 — fast, friendly, and on a first-name basis.

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Going from one store to four meant the Labriola family needed real-time sales data they could trust before the morning truck order, a product catalog that stayed consistent across every location, and a way to train new cashiers without weeks of price memorization.

What really stood out was that Markt POS was also a family-run business. Having somebody who knew how a family business ran, but was also sophisticated enough to build software for a grocery store — that was very special.

Leanne Labriola | Board Member & Operations
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We had looked at every system, from the big giants to little independents. No one else had the all-inclusive seamless integration, plus online technical support and 24-hour service. 

Lenny Labriola Jr. | GM & Board Member
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By the numbers

What the switch is worth — in Labriola's words

7 yearsusing Markt POS. The same support rep still picks up the phone.
~5 hoursback in managers' hands every week. No more handwritten ledgers or manual math.
10 minto pull a quarterly report that used to take hours to generate.
1,000+ SKUscataloged for the first time, including imported Italian goods without standard barcodes.
Modernizing without losing the soul

Built for the way family grocers actually work

One system for registers, inventory, analytics, and online orders across all four stores.

01

Reporting from anywhere

Sales, inventory, and buying trends — from your phone, your couch, or the truck at 6 a.m.

02

Event-based ordering

Pull up last year's Easter, Christmas Eve, or Steelers game day sales and place a precise order instead of going off memory.

03

Low-inventory alerts

Automatic reorder triggers fire across all locations before you run out.

04

Touch-screen product lookup

Products without UPC codes get a picture button on screen. Cashiers tap, click, done.

05

Built-in training mode

New cashiers practice real transactions before they go live — ring up customers, run the credit card processor, suspend a ticket.

06

Mercato e-commerce sync

In-store and online pricing stay in sync without a second manual entry.

Before — Manual registers, paper ledgers

Memory, sticker guns, and one phone line

  • Receipts showed dollar amounts with no product names attached
  • The same product had a different name at each store
  • One phone line with no call waiting handled every remote order
  • Decades of buying knowledge existed only in the founder's memory
After — Markt POS, cloud back office

Markt POS, cloud back office

  • Itemized receipts with product names on every transaction
  • One product catalog with consistent naming across all four stores
  • Online ordering through Mercato with automatic POS sync
  • Historical sales data gives new managers a guide without 40 years of experience

See what Markt POS can do for
your family business.

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