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Frequently Asked Questions

What will we cover in the demo?

Your Markt POS expert will tailor it to your store, but most owners want to see scale integration, inventory management, EBT processing, reporting, and remote back office access. Tell us what matters most and we'll start there.

How does it work moving from one system to another?

Transitioning to Markt POS is streamlined thanks to our dedicated onboarding team. A customer success manager will guide you through training, product migration, and ensure your setup is optimized for success

Do you offer technical support?

Absolutely. We provide round-the-clock live support via phone and email to address any technical issues you might encounter.

What if I need to involve a family member or business partner in the decision?

Bring them to the demo. It's easy to include an extra person, and having everyone on the same call usually makes the decision process faster and smoother.

Can I sell online with Markt POS?

Yes, our POS system supports integration with all major e-commerce platforms in the grocery POS space, enabling you to expand your sales online.

How should I prepare for the demo?

You don't need to prepare much — but it helps to have a few things in mind:

What's frustrating you most about your current setup?
Which features are must-haves for you?
Any specific questions about pricing or processing rates

Do you offer a money-back guarantee? What if the system doesn't work for my store?

We offer a 30-day money-back guarantee. While we strive to set every customer up for success, we understand that sometimes the fit may not be right.

What happens if I have no Internet? Will my POS stop working?

Markt POS is equipped with offline capabilities. It continues full scanning operations even without internet connectivity. For payments, our 'store-and-forward' feature allows continued card transactions during offline periods, or you can opt to accept only cash. You have full control over this setting.

Will my POS work with my existing hardware?

We can determine compatibility with your existing hardware during your demo. We'll need to assess your current setup before providing a definitive answer.

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Success stories from our clients:

The service is absolutely amazing. The folks contact you, they get back with you. When you have issues that maybe can't be resolved right away it's not just swept under the carpet, they get it resolved and they follow up with you.

Darin Hill

Owner, Hill Grocery Company

We've grown to have 4 stores, and we're really happy with Markt POS. When we opened our third location we decided to go with Markt POS because we thought it would be better for us, and a better suit for the company.

Felipe Munoz

Director of Operations, La Mexicana

We built our old site using a template, and it left a lot to be desired. With SprocketRocket, we can go page by page and get the exact flow of content we need.

Michael Johnstone

VP, Goodwin & Sons